1. Definitions
The Parties referred to in this agreement shall be as follows:
- (i) Off Limits LTD trading as Off Limits ('The Company') - Supplier of Services
Off Limits Company Registration - 05040108 - (ii) Receiver of said Services ('The Client' or You”)
- (iii) Persons acting as Servants or Agents for the Company (The Servant or Agent)
In entering into this agreement for the supply of services, the parties agree to be bound by all the conditions exemptions and provisions contained herein whether written, printed or stamped on the front or back hereof. This Agreement is between the Company and the Client and sets out the terms and conditions for the provision of international travel and entertainment ("the Service") for the Event Date. Where the terms of this Agreement imply obligations, requirements or constraints on the venue will be party to said obligations, requirements or constraints by way of the Agreement. "Event Date" - is the date of which the client wishes to book the Service and is stated above "Booking Confirmation" - this is attached to this agreement and is the program of events for the Event Date "Service" - the supply of various activities and events and the provision of associated services more fully described in the Booking Confirmation "Contract Price" - is the price for the Service and defined above. The client is liable to pay the Contract Price in accordance with the terms herein.
The Parties hereby agree: -
It is hereby expressly agreed that each and every Servant or Agent of the Company (including every Independent Contractor from time to time employed by the Company) shall take the benefit of every exemption and limitation herein contained and every exemption from liability, defence and immunity of whatever nature applicable to the Company or to which the Company is entitled hereunder shall also be available and shall extend to protect every such Servant or Agent of the Company and for the purposes of all the provisions of this condition, the Company is or shall be deemed to be act as agents or trustee on behalf of and for the benefit of all persons who are or might be its Servants or Agents from time (including Independent Contractors as a aforesaid) and all such persons shall to this extent be or be deemed to be parties to the contract in or evidenced by this agreement.
2. Contract Price/Payment
The deposit required to book and secure an event is £25.00. The deposit along with your accepted terms via the portal is required to be completed for the Company at the time of the booking. You agree to pay the balance of the Contract Price not less than 56 days before the Event Date.
- a. Once the initial deposit is taken it is non-refundable and non-transferable upon payment being made.
- b. A £25.00 non-refundable and non-transferable per person deposit will then be required 2 weeks after booking. A balance reminder will be sent prior to the date due. You will be sent log in details to pay online via your portal.
- c. Where applicable, if a further deposit is required to secure an event/hotel this is non-refundable - all details will be given at time of booking if this applies. Most accommodation does require a security deposit on check-in so please check your paperwork for this information. Please be aware you are responsible for your own and the group's behaviour throughout your weekend. If any charges apply from any hotel/supplier for damage or disturbance this will be referred back to you as the group leader.
- d. If full payment is not made by the stated due date daily £25.00 late payment fees will be added to your booking.
The Company will only accept a booking upon receipt of the Booking Deposit and accepted terms on the online portal. Until the aforementioned are received, the hotel and any accompanying activities and availability will not be secured.
Most properties require security deposits on check in. This is a contract groups have with the property directly, applicable to every guest checking in, and not something affiliated with Off Limits or your package price. Amounts can vary and maybe requested in cash or as a credit card pre-authorization. Please be prepared for this on arrival.
Please be aware that in some destinations you will be required to pay a tourist tax on arrival. This is a governmental charge and will not be included in the price of your accommodation or security deposit.
When booking a privately rented property, such as villa or apartment, your deposit will be higher and instantly non-refundable in order to secure an aspect of your package. This will supersede the original terms and conditions.
Your booking can be increased subject to current price and availability.
3. YOUR FINANCIAL PROTECTION
The Package Travel and Linked Travel Arrangements Regulations 2018, and the Civil Aviation (Air Travel Organiser's Regulations) 2012 require travel companies to provide security for the monies that consumers pay for certain types and combinations of travel arrangements booked with them and for consumers' repatriation in the event of their insolvency.
We are members of Trust My Travel, who insure all our package bookings. This means that our customers' money is safe, secure, and insured. To check your booking and see full terms and conditions for Trust My Travel click here.
Please note, activity only bookings are not covered under "The Package Tours Regulations 1992". If you are uncertain whether your booking constitutes as a package, please contact your booking agent to confirm.
4. REMINDERS
The receipt/invoice is your final account and no further reminder regarding payment will be sent.
5. CANCELLATION/CHANGES
By You
All cancellations must be received in writing immediately.
Cancellation charges are as follows (except for flight bookings, bookings including a privately rented property or bookings that include pre purchased tickets / reservations). The percentages are referring to the total price:
0-56 days before travel date - 100%.
More than 57 days before travel date - loss of deposit and administrative fees.
Please note that any monies paid to us prior to your travel date (including overpayments) may be non-refundable and/or subject to charges.
It is not possible to change your travel dates to more than three months difference to your original date without incurring cancellation charges.
If you only cancel part of your booking or decrease the number of people in the party, then any relevant refund will only be paid once the entire booking has been recalculated and any changes in price taken into account. No refunds will be made whilst there is still a remaining balance to be paid.
We will endeavour to accommodate any reasonable request to change your booking. Where your travel arrangements depend on a certain number of people and your change involves a change to the number of people in your party the price for the entire booking will be recalculated on the basis of the new party size.
By making a monetary payment, this establishes a contract with us, supported by our terms and conditions. We strongly advise that you thoroughly read through our terms and conditions to understand the booking process and any cancellation terms before making any payments to us.
Your total number of passengers need to include everyone who is travelling on your booking. This needs to include the hen/stag or any special offers such as free spaces.
If full payment is not made by the stated due date daily £25.00 late payment fees will be added to your booking. Changes to your booking must be confirmed in writing by the lead passenger to your event organiser; no changes can be made within 56 days of travel. Any changes will incur an administration fee of £40 per booking in addition to the cost of any extra services required.
Requests to change your accommodation can only be done in writing and within 28 days of the booking on the basis you are travelling more than 8 weeks in advance. If travelling within 8 weeks you must make any requests to change accommodation within 48 hours of booking.
Single beds are requested for all of our bookings; however, they are not guaranteed. Bookings will be subject to availability, and based on double, single, or pull-out sofa beds unless a higher amount is paid to avoid this.
Full packages including accommodation cannot be reduced to just activities, without being subject to additional fees or cancellation charges.
Accommodation security deposits are required to be paid in all destinations, the amounts may vary, please get in touch in advance if you require to know the amount in advance for your accommodation selection.
Please note that if you change the date of your reservation, these terms and conditions apply based on your original travel date, this may include payment deadlines or cancellation charges. If you are unsure, please check with your booking agent before making a change to your booking.
If a booking is paid for using a credit note, it cannot be cancelled in exchange for monetary reimbursement. If the booking is cancelled by off limits or the party, depending on circumstances a new credit note will be provided, or the balance will be lost.
If for any reason the client needs to change location or date of their event a £100.00 administration fee will be charged.
Refund charges are applicable at £10 per transaction.
All payments made in respect of flight bookings are non-refundable at any time.
Where possible we will endeavour to accommodate any reasonable request to change your booking. Where your travel arrangements depend on a certain number of people and your change involves a change to the number of people in your party the price for the entire booking will be recalculated on the basis of the new party size. Where we are not able, at our discretion, to help you in respect of your request to change your booking and you are not prepared to proceed with your travel arrangements as booked this will be treated as a cancellation and you will have to pay the cancellation charges set out above.
By Off Limits LTD
Although it is unlikely that we will need to make changes or cancellations we reserve the right to do so at any time. Most of these changes will be minor and due to circumstances beyond our control. We shall inform you of such changes as soon as possible and offer an alternative of a comparable standard, if available. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation. Very rarely, we may be forced by "force majeure" to change or terminate any part or all of your booking either immediately before or after departure. If this situation does occur, we will not make any refunds unless we obtain refunds from our suppliers, nor can we pay any compensation or meet any costs or expenses you incur as a result.
We reserve the right at any time to cancel or change any of the facilities, services or prices, including, accommodation, activities, restaurants, entertainment venues and to substitute alternative arrangements of comparable monetary value without compensation and accept no liability for loss of enjoyment as a result of these changes.
Most accommodation that we use is based on multiple occupancy, unless otherwise stated. However, subject to changes in numbers and most suitable configurations, we reserve the right to move members of the same sex to different room configurations to make the best use of available accommodation.
Should any amendments or rearrangements need to be made during your weekend as a result of not checking your booking we will endeavour to assist you in the matter and where possible provide alternatives (subject to availability). Please be aware that any changes made as a result of this will incur a cost of £40.00 administration fee along with any further fees incurred by Off limits Ltd.
6. FORCE MAJEURE
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure". In these booking conditions, "force majeure" means any event, which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
7. BEHAVIOUR
All timings for any events or activities will be provided in your Welcome Pack, this will be uploaded to your online portal before your weekend. It is your responsibility to ensure you take the Welcome Pack on your weekend as this includes all relevant information for your booking. Please do ensure that you arrive on time.
You are responsible for any damage you cause to the accommodation or other property of our suppliers.
Please also note our suppliers have the right to refuse entry, use of their equipment or use of their accommodation should you turn up intoxicated, under the influence, or behaving badly, you will not be refunded for loss of part or the whole of your package.
Please inform us prior to your cut-off date if yourself or any member of your group have any medical conditions which we need to be made aware of that may affect any elements of your booking. We will not be liable for any loss of enjoyment or inability to participate in activities if we have not been made aware and refunds will not be given.
When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the accommodation owner or manager or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with your own and the other party's legal costs) as a result of your actions.
We expect our clients to have consideration for other people. If, in our reasonable opinion, or in the opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without your prior notice, to terminate the booking of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements.
No refunds will be made, and we will not pay any expenses or costs incurred as a result of the termination.
8. COMPLAINTS
In the unlikely event that you are dissatisfied with any services provided by us or our representatives you must immediately inform the relevant supplier. Failure to notify the supplier immediately whilst on your trip may deprive us/them of the opportunity to rectify the complaint whilst you are away, and this may affect your rights under this contract.
If you have a complaint regarding any element of your booking you must notify us in writing within 3 working days of return. If a complaint arises during your weekend, you must telephone our Emergency Contact Number and speak with an Off Limits Representative. If you fail to call and report any such incidents or issues, we will not consider ourselves to be liable for those complaints. We will acknowledge receipt of your correspondence and we will respond to all complaints in written format within 28 days. Please rest assured we will do our best to resolve your case more swiftly than this. No complaint will be accepted after 28 days of your return and you will be deemed to have been fully satisfied with all parts of the booking made by us.
Please note that you may not take any action or other step(s) with a potentially adverse, negative or prejudicial impact on us and/or our reputation, whether via social or any other media and/or in any other form, in respect of any complaint (substantiated or otherwise) or the subject matter thereof: (i) if such complaint is satisfactorily resolved or deemed to be resolved under and in accordance with our internal Complaints Procedure or otherwise resolved to your communicated satisfaction; or (ii) without first following our internal Complaints Procedure to its conclusion, and we reserve our legal entitlement to exercise any and all rights and remedies available to us in respect of any failure by you to do so (and/or in respect of any unsubstantiated complaint).
If you make an unjustified payment charge-back, then you will be liable to pay us within 7 days of our request:
- a. An amount equal to the amount of the charge back;
- b. All third party expenses incurred by us in relation to the charge-back (including charges made by our or your bank or payment processor / card issuer.
- c. An administration fee of £25
- d. All reasonable costs, losses or expenses incurred in recovering the amounts referred to in this clause.
If you dispute a payment with your bank, that is intended to reach us, a charge of £25 per transaction will be charged. Payments may appear under the name of 'OFF LIMITS' on your statement.
9. LIABILITY
In the event of any disputes or claims under this contract, all matters will fall under United Kingdom jurisdiction and should legal proceedings be necessary, all legal matters will be dealt with through United Kingdom courts.
Please note that if you change the date of your reservation, the terms and conditions apply based on your original travel date, this may include payment deadlines or cancellation charges. If you are unsure, please check with your booking agent before making a change to your booking.
The Package Travel and Linked Travel Arrangements Regulations 2018, and the Civil Aviation (Air Travel Organiser's Regulations) 2012 require travel companies to provide security for the monies that consumers pay for certain types and combinations of travel arrangements booked with them and for consumers' repatriation in the event of their insolvency.
We are members of Trust My Travel, who insure all our package bookings. This means that our customers' money is safe, secure, and insured. To check your booking and see full terms and conditions for Trust My Travel click here.
Please note, activity only bookings are not covered under "The Package Tours Regulations 1992". If you are uncertain whether your booking constitutes as a package, please contact your booking agent to confirm.
In respect of activities arranged by us as part of your travel arrangements, we act only as booking agent. We therefore exclude all liability for any aspect of the activity arrangements and, in particular, liability for any loss, personal injury or death. Where activities are indicated as being available it is not intended that this should be taken as a recommendation to take part. We neither own nor operate these facilities and therefore cannot and do not provide assurances that they are maintained or operated with customers safety in mind. Please note that some activities may also be considered "hazardous pursuits" by insurance companies and may require a premium if you wish to be adequately covered by the policy you decide to take out.
10. LATE ARRIVALS / DELAYS
It is your responsibility to arrive at all departure or pick-up points at the time specified in the tickets and/or itineraries supplied by Off Limits Ltd.
We will not accept responsibility for the consequences of late or non-arrival as specified above and no money will be refunded if you miss any part of your weekend as a result. Where the arrival time for your flight is delayed and we have arranged airport transfers it is your responsibility to contact the local guide/supplier given to you on your paperwork to advise of the delay. We will endeavour to hold the transfer for as long as possible but if this is not possible you will have to make your own arrangements on arrival and Off Limits LTD will not be liable for any additional costs incurred or refunds.
11. PASSPORTS, VISAS, HEALTH REQUIREMENTS AND DRIVING LICENCES
You are responsible for the provision of necessary valid documents required for your trip including visas.
It is your responsibility to ensure every member of your group has a passport, which we recommend should be valid for at least 6 months after your return date to the UK.
It is your responsibility to check and provide any necessary valid documents required for your trip. This includes but is not limited to: Entry / Travel Visas, PCR / Antigen Tests, Vaccination Passports, and Quarantine rules that may be in place when you are due to travel, either on arrival in your destination, or upon return to the UK. Off Limits cannot be held responsible for any eventualities as a result of failure to ensure all travel requirements are adhered to.
12. INSURANCE
We strongly advise all customers to have adequate travel insurance in place as soon as a booking is confirmed, including adequate cover for any activities included in your weekend. This is your responsibility.
13. HEALTH
Prior to travelling abroad, you are advised to study the information given here - https://travelaware.campaign.gov.uk/
Some activities and pursuits carry inherent risks to the client's safety and wellbeing. A client wishing to participate in activities which carry an inherent risk may be asked to sign an additional waiver form by the local supplier. 'It should be understood that participation is at the individual's own risk, and it is your own responsibility to obtain the relevant insurance.'
Before making your booking, it is essential that you provide us with any or all information on any medical condition, illness, or dietary requirement you or your group members may have. We have the right to refuse to accept the booking or you may not be able to participate in certain events in which case we will not be liable for any losses or damages resulting in compensation.
We are GDPR Compliant, please see our Privacy Policy.
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